MGM Driving School believe strongly in customer service and providing a personalised high level of service.
If you are an existing customer who wishes to discuss any area of your driving tuition then please contact us.
We provide two points of telephone contact including a direct mobile.
In addition you can contact us via the web site enquiry form.
Our aim is to respond to any communication within 24 hours.
Our office opening hours are 9.00am to 6.00pm Monday to Saturday.
Terms & Conditions
1. The Instructor shall provide you with driving tuition at the rate per hour communicated to you via our official documentation. Any changes to our pricing structure will be communicated in writing. Any increase in charges and we will allow pupils to cancel scheduled lessons if required.
2. If your instructor is unavailable for any reason the instructor has the right to arrange for another instructor to provide some or all of your on road training. If your instructor cannot arrange for an alternative instructor to take your driving lessons, or in the event of a mechanical breakdown of the vehicle in which you have been learning to drive, or for any other reason, the instructor reserves the right to rearrange a driving lesson to a time convenient to both you and the instructor.
3. If you are taking on road lessons or off road courses, your instructor will carry the appropriate motor insurance should you cause an accident as a learner whilst driving the instructors tuition vehicle, whether you are accompanied by an instructor or driving standards agency examiner.
4: You must pay for each lesson in advance. At least two working days must be given in the event of cancelling a course or lesson. Late cancellations will be charged at the current course or lesson rate as appropriate. It is recommended that the first lesson be of a two-hour duration.
5: We may from time to time have to cancel or move a lesson in order to take pupils to test. We will endeavour to give you at least two working days notice in this event.
6: Instructors will advise pupils when to apply for their theory and practical tests taking into account local waiting times and progress of pupils. In the event of the instructor’s decision to withhold the use of the tuition vehicle for the practical test, sufficient notice will be given to the pupil to avoid loss of the DVSA test fee.
7: Any complaints by pupils should be made in first to the driving instructor. Failing agreement or settlement of a dispute, reference may be made to DVSA Register of Approved driving instructors who will consider the matter and advise accordingly. Should the register not be able to settle the dispute he or she may set up a panel, with the representatives from the ADI industry, to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.
Please make sure that when you book your gift vouchers online that the person having the driving lessons is able to take the lessons within the areas MGM Driving School covers.
An admin fee of £10.00 will be charged in order to move a booking once it has been confirmed.
This fee covers the time it takes to rearrange the day of lessons or try and fill the space for the instructor.
If your instructor turns up on time at the pre-arranged pick up point and you do not show your instructor will wait 15 minutes if there is no contact made between you, after 15 minutes they will leave and you will have to pay for the lesson.
If you require a refund for a gift voucher or booked course after 60 days from the original purchase date and you have paid by credit or debit card then you will be liable to pay the credit card company transaction fee.
Parents or partners can wait at the track side or return at the end of the lesson.
A viewing area is available were parents/partners can watch in their car if they prefer. Your instructor will point this out to you when you arrive.
Please stay in the designated areas at all times as Dunsfold is a live Aerodrome.
DO NOT ENTER the runways at any time.
Security will direct any guest out of the park that are found outside of the viewing areas.
If you have opted for online payment once we have confirmed your booking you will be sent a link to our payment page.
For further information or advice write to:
The ADI Registrar, Driving Standards Agency, Stanley House, 56 Talbot Street, Nottingham, NG1 5GU